How do I remove a user from my class or school that should not be linked to my district?
As an administrator, you can always view the contact information associated with a user and remove a user from a class or school if they should not be linked to your district.
If someone accidentally types in the wrong class code, it’s possible for them to join the wrong class. We often find that it is not malicious and just an accident. All class codes are unique, so it’s important that everyone types them correctly to join the right class.
You can remove the user from your school or a class if they accidentally joined.
You can remove a participant from a class from your school’s classes tab.
When you’re logged into your account on a computer, locate your school and click the classes tab. From there, click the class you would like to remove the participant from. When the class details appear on the right, locate the user in the people list and click the three dots next to their name. The option to Remove from class should appear.
You can remove a participant from your school from your school’s people tab.
To remove un-rostered individuals from a school when you’re logged into your account on a computer, click on that school in your schools list then click on the people tab at the top. Then, you can check off all the names of the people you’d like to remove and click Remove button on the right panel when you’re ready.
Here is some information you can share with your teacher about how to update their class’ settings if they are concerned about users joining their classes:
You can always change your class code or update your class’ privacy settings so that you are able to approve or deny a user’s request to join your class.
To change your class code, click on the Settings tab for the class and edit the field for class code.
As a teacher on Remind and a class owner, you will now be able to approve or deny a user’s request to join your class.
To update your class’ settings so that approval is required before a user can join your class, you will want to head to your class’ settings from your remind.com account online.
Then, just click on the name of the class you would like to change the approval settings for and then click on the settings tab. You can then select ‘on’ or ‘off’ under require approval to join.
Lastly, do you know how to remove any unwanted participants? To remove one participant from your roster, log in to your account on remind.com, go to the class in which you need to remove a participant, and look at your participant list by clicking “People” under the class name.
Click on the individual’s name that you need to remove, and it will bring up a pop-up screen for that participant. Near the bottom of that page you’ll see “Remove” next to the classes they have joined.
How do I remove duplicate and/or inactive accounts from my school?
We typically advise against clearing out all non-rostered accounts at once, since this could result in individuals losing access to school-wide announcements without being fully aware of this change. Oftentimes additional caretakers, family members, or guardians who are not captured in your student information system sign up for school or class-wide alerts through conventional methods in order to stay up to date on school communications.
Should you need to immediately remove specific members from your school for any reason, you can do so at any time from within the people list in your admin dashboard.
To help with year-over-year clean up you may want to send out a message at either the beginning or end of the school year prompting members to leave on their own if they are no longer linked to your school. Below is a sample message you can use:
Hello students and families!
We are excited to be using Remind for our school-wide communication this year. If you or your child are no longer enrolled at ____ you can unsubscribe from our communications in one of two ways:
1. Text back @leave @[schoolcode or districtcode] if receiving alerts via text.
2. Follow these steps if on the web or on the mobile app: https://bit.ly/2hIkW1APlease let us know if you have any questions or please reach out to rmd.me/help for assistance on this.
For students, the main reason we see duplicate names in a school is if those folks were already using Remind via their cell phone number but are then rostered with their email address. Fortunately we have an easy way for students to consolidate their accounts. Here’s info on how they can merge their accounts. Please do forward this information to everyone to ensure they do this flow to avoid having an extra account in the same school.
I don’t have a Survey Monkey account. Can I attach a google form if I create it in there?
You definitely can send a google survey link. You can connect it with your google account. We recommend providing a google survey link in your announcement and to ensure quality, ensure that you have limits such as one per submission and a passcode if available.
I have a parent who has joined one of my classes but is not able to message me. It says I have blocked them from messaging, but I haven’t. How do I fix this?
In order for users to chat on Remind, even if there is prior chat history, participants must be in a class together and the class must have the necessary chat permissions enabled. If she is not in any of your classes, that is why, you need to have her in the same class as you. I can confirm by checking her account that she is not in any of your classes. You are welcome to re-invite her.
In the meantime – you can update the class chat permission to enable your conversation.
To choose how participants message each other in a class, just click on the name of the class you would like to change the settings for and then click on the settings tab. You can then turn participant messaging, on, off, or select role-based.
- If you turn on participant messaging, participants can message anyone in the class
- If you turn off participant messaging, participants can only message class owners
- If you enable role-based participant messaging, participants can only message people with the same role.
Alternatively –
You can create a new class with the members of the chat that you need to communicate with and enable permissions for that class in order to reactivate your group chat.
What do I do if I have two accounts and need to merge them?
Contact Remind customer support and they will text you a verification code to your second account. Confirm the code with them and they can merge your accounts.
Is there a way to learn what proxy number I have been assigned and leave that as a call back number when leaving a voice message? How do I send a voice clip message? Is there a way to filter on preferred language when sending to parents?
Your proxy number is different for every contact in your phonebook so if you call person 1 with 456-098-0989 that will be the number ONLY for person 1 to call you back, but you will be able to save their contact via that number to remember every-time and they will be able to save your number in any way they want to as well so they can contact you in the future. However, you will not know what number is given to you for person 1 to reach you at as it will be different for person 2. In the Remind app, it will show you who called and who you called under Calls.
Voice clips allow our teachers to attach short audio clips to supplement their messages. Simply tap the audio icon when composing your message. You can record up to 15 seconds of audio for the message. Preview your recording with the play button, and go back and record again if necessary. When you’re happy with your recording, simply tap “Attach” and send to your class!
At this moment, it’s not possible to customize the preferred messages or other Remind messages that participants receive beforehand – but, we know that would be a great feature to consider in the future. If the participants already have the Remind app, they can choose to receive messages in their preferred language.
I got a response from someone not in a class. What happened?
If someone accidentally types in the wrong class code, it’s possible for them to join the wrong class. We often find that it is not malicious and just an accident.
It’s likely that this participant mistyped a class code and joined your class by mistake. All class codes are unique, so it’s important that everyone types them correctly to join the right class. You could always start a conversation with that participant to see if their cell phone number was previously owned by someone else in case it’s actually one of your participants who’s showing up with an incorrect name.
You can always remove any unwanted participants.
To remove one participant from your roster, log in to your account on remind.com, go to the class in which you need to remove a participant, and look at your participant list by clicking “People” under the class name.
Click on the individual’s name that you need to remove, and it will bring up a pop-up screen for that participant. Near the bottom of that page you’ll see “Remove” next to the classes they have joined.
Additionally, to avoid this in the future-
You can always change your class code or update your class’ privacy settings so that you are able to approve or deny a user’s request to join your class.
To change your class code, click on the Settings tab for the class and edit the field for class code.
As a teacher on Remind and a class owner, you will now be able to approve or deny a user’s request to join your class.
To update your class’ settings so that approval is required before a user can join your class, you will want to head to your class’ settings from your remind.com account online.
Then, just click on the name of the class you would like to change the approval settings for and then click on the settings tab. You can then select ‘on’ or ‘off’ under require approval to join.
All of my students are already assigned to my class periods in Remind; however, none of their information is attached to their profiles. Is there a way to edit the contact information or do I still need to create a new profile for each student? If so, am I able to delete the computer generated profile that does not contain any contact information?
It looks like your district did not upload any student contact information for students when they created their accounts. If your students have their own email addresses or phone numbers that they would like to create accounts for in Remind- they will either need to do this on their own or your district will need to update student accounts with email addresses/phone numbers.
It is not possible for a teacher to edit or update a user’s account information.
If students do want to add their number to their own account, we recommend they use the 81010 flow so they can add their number to their rostered account.
Here’s info on how they can add ther number to their account
Can you send out a Remind just to parents’ emails and not texts?
Unfortunately, no you cannot control where parents receive their Remind notifications. That is up to the individual user. If they do not want to receive Remind notifications as texts, they can disable text notifications and only turn email or app notifications on in their individual account.
Sent parent a Remind request. Parent received the invite, yet what they received on their screen stated that I had “deleted” her from Remind! Sent another invitation. Same result. What needs to be done to “undelete” this parent?
The parent never accepted the invitation/request, which is why their account has not been created or added to the class.
I need to set up a few people in remind to access all the classes at our school. How do I do that?
To add an additional administrator to your school or district, just log into your Remind account on a computer, click on Settings in the top middle of the screen, then click the Add administrator button on the school or district administrators tab. Select the relevant school or district from the drop-down, then search for the name of the new administrator.
In the meantime, here are some additional resources for you to explore!
Check out our guide for administrators that contains some FAQs and tutorials that relate to the admin features.
You can also walk through your admin. dashboard in this Video Tutorial.
Is there a way my parent contacts can be loaded into remind for me by using SIS and my power schools caseload, or do I have to individually look up each contact and type it in?
You may not have been included in your district’s SIS sync. If you think that is incorrect you can work with your district admins to correct otherwise here’s how you can direct add participants into your classes that you are missing:
You can now directly add 150 participants at a time to your class or school without having to wait for them to accept your invitation!
Instructions for directly adding participants:
- To do this, select the desired class or school and click the “Add people” button. This will be in the middle of the page if you don’t already have participants, or in the top right if you do.
- First, choose whether you’re adding students, parents, or teachers to Remind. Then, you can manually enter the necessary information or copy and paste from a spreadsheet.
The contact information you enter will determine how people get notifications: entering mobile phone numbers means that they’ll get messages by text, while entering email addresses means that they’ll get messages by email.
If the cell phone numbers or email addresses are saved as contacts in your phone, you can also directly add them in the app. Let me know if you’d like more information on that.
Please note, an email address is required for adding teachers to Remind. You can also enter a phone number or a secondary email address.
When you send a message via remind up, there is a limited number of characters. Is there a way around that so we can actually send real messages to our parents?
Because the message is sent as a text message and as an email, it has limited characters. What I suggest is the message you wish to send be saved as a PDF and attached to the messages.
I am setting up my account to work with parents. Somehow I ended up as a student. I am the teacher and the owner or the class. Help please!
To give you a teacher account, you need to confirm your identity to Remind customer help by pointing them to anywhere on a school’s website that your name, position, and the same email address that you’ve used to create your account appear so they can verify your identity.
If you are not listed on your school’s website, please reply and cc an administrator at your organization requesting them to reply all and confirm you as a member of the staff.
When you do, please provide a link to the school’s website where we can confirm this person’s role and email at the organization to verify their eligibility to request you be upgraded in the linked Remind account.
How do participants join a Remind class/school?
There are three options for participants to join a Remind class/school:
- You give your unique school/class @code to students and parents for the class they should join. They can sign up via text, remind.com, or through the app and can choose if they want to receive messages by text, email or push notifications.
- You can invite students & parents to your class/school if you already have their phone numbers and emails. Click “Add People”. Then select “Phone or email invites” on the class page. This is a quick & easy way to invite your participants to join your class!
- There is a downloadable PDF with invitation instructions available in your account online.
Log into your account on Remind.com, click on a class, click people, then click add people in the top right. That will bring up your options for inviting participants including the choice to download the PDF in English (in addition to Spanish, French, or Portuguese)
How can I help families not on Remind get on Remind?
There is a downloadable PDF with invitation instructions available in your account online.
Log into your account on Remind.com, click on a class, click people, then click add people in the top right. That will bring up your options for inviting participants including the choice to download the PDF in English (in addition to Spanish, French, or Portuguese).
Our letter to parents may also be useful: https://d3498ple9xfqkw.cloudfront.net/marketing/pdfs/remind-parent-letter.pdf
Are people just able to add themselves to the a school? Where is the data pulling from? For example, a student has one account linked to SIS with multiple classes and another account not linked to SIS but in one class. How do I get this cleaned up? Do I just delete students and hope they don’t lose information being linked to classes?
The main reason we see duplicate names in a school is if those folks were already using Remind via their cell phone number but are then rostered with their email address and don’t go through the 81010 flow.
You can remove their duplicate account from the school but they will be removed from any classes that are linked to that school so they will lose access to classes.
We recommend encouraging them to merge their accounts through the 81010 flow.
Here’s info on how they can merge their accounts.
I just sent my first message through Remind. I am signed up as a parent and admin for a school, so I have my personal cell phone number listed. When I sent the message out to everyone, a parent was able to call my personal cell through the app. Do you know how I can block my personal number when sending out a message as admin?
The call will come to you but your actual number is masked.
How can I disable replies to my messages?
You can disable replies so that users cannot respond to your messages. You can also disable the voice call feature or set office hours!
To disable or enable replies in an existing conversation, tap the three dots in the top right of the conversation window. You should see a “Turn off/on replies” button on the right side.
If you want to disable or enable replies for all conversations, click to your name in the top left, then “Account settings”, and then “Notification references.” There under Message options, you check or uncheck the box next to “Allow replies to your messages”.
Phone calls respect teachers’ office hours. If you want to allow calls only during certain times, you can go to into your Account settings, then select Notification Preferences, to adjust office hours. Setting office hours will just set limits around when you can receive calls. If it’s outside of your office hours, the caller will hear an automated reply letting them know its outside of your office hours, and to call back later.
To disable the voice call feature, on the web, click on your name on the left side of your screen. Then click ‘Account.’ From there, scroll down to Notification Preferences. Scroll to the bottom of that page and uncheck the box under Call preferences.
Today I was trying to make contact with my homeroom students using the remind app, but realized that only one out of 17 students had their phone numbers attached to it. Is there a way that other people can add phone numbers, or does it have to be completely from the student?
If you have correct phone numbers for the students you can have them added into SIS for the next sync.
There is not a way to update the user’s contact information outside of the sync. The user, however, can always add their own contact information at any time.
Alternatively, if you try to call a user that does not have a number connected to their account, you will be notified that they do not have a number and prompted to add their number. If you have the user’s personal cell phone number, you can dial it through Remind to connect to them (see images). This way, they still never see your personal cell phone number when you call them!
Is there a general need to reach families that are not on remind to get them to join, or should we being doing that for our classes?
Anyone in SIS is already in.
I have 335 participants to Remind when I know I do not have that many. I went into my account and all looks good. I just want to make sure all is well…
So sorry for the confusion! I can see that in total, you have 6 rostered classes each with 56 participants – that is where that participant number comes from.
How do I create groups by grade level and classrooms?
You can create grade-level classes in your SFTP export, create and assign the owner in your classes.csv file and then add the necessary participant in your enrollments.csv file.
Alternatively, individual teachers or principals can create a grade-level class directly from their account and add the necessary participants by copying and pasting their contact information. Administrators can directly add 150 participants at a time to this class without having to wait for them to accept an invitation! Here is a helpful article and a walk-through video to help with directly adding participants to a class!
Finally, you can create grade-level groups to send recurring or one-time messages to a specific group of students and their linked guardians using auto-messaging. Here is more information on how to Set up auto messaging.
I created and named my class. Is there a way to populate it from Grade Book or Google Classroom, or do I need to type in all the names and emails?
Students are already rostered through SIS.
I find while exploring this program that I have 36 different classes with a bunch of contacts in each. The problem is that they’re all titled exactly the same. How can I fix this?
To edit your class name, log in and click on the name of the class you would like to edit, and click on the settings tab.
There, you can edit your class name. Don’t forget to click save when you’re done!
You can also archive the class, change the school affiliation, or change the class code on that same page!
I need to send out actual emails with information. The Remind allowance does not allow enough space. If I want to email all parents or all students from a given class period, how can I do that without going through and finding one email address at a time? Do we have distribution lists?
You can view who is in those classes by clicking on the individual class’ people list but when you want to send an announcement from your Remind.com account, just log in and click on the blue Compose icon in the upper left. You can choose as many classes as you’d like to send a message to at one time. The district has already created and rostered those classes for you so all those participants you need to reach are already in these classes.
Once you have chosen the necessary classes, you can type your announcement and hit Send! The announcement will go out to all the participants in the classes you selected to message.
You can also review the delivery summaries after you have sent your message.
You have the ability to see who has received your announcements and conversations in Remind. This works for all participants whether they are receiving via text, email, or app. Just click on the banner at the top of your announcement, and that will take you to the Delivery Summary for that message.
To learn more check out our FAQ on Delivery Receipts for more information.
https://help.remind.com/hc/en-us/articles/206227366-How-do-I-see-if-my-message-was-delivered-
Can you help me gain access to my students on Remind?
The district can create and roster your classes for you. If you need to add additional users to your class outside of your rostered users, there are three options for participants to join your Remind class:
- You give your unique class @code to students and parents for the class they should join. They can sign up via text, remind.com, or through the app and can choose if they want to receive messages by text, email or push notifications.
- You can invite students & parents to your class if you already have their phone numbers and emails. Click “Add People”. Then select “Phone or email invites” on the class page. This is a quick & easy way to invite your participants to join your class!
- There is a downloadable PDF with invitation instructions available in your account online.
Log into your account on Remind.com, click on a class, click people, then click add people in the top right. That will bring up your options for inviting participants including the choice to download the PDF in English (in addition to Spanish, French, or Portuguese).
Our letter to parents may also be useful: https://d3498ple9xfqkw.cloudfront.net/marketing/pdfs/remind-parent-letter.pdf