FirstView Parent App

The Lincoln County School District is currently piloting this in the Toledo and Walport areas. Implementation in other areas will be rolled out after the Toledo pilot in the next few weeks. When the guardians of LCSD students obtain the required security codes they are able to Opt-In. At this time, the system is ready for the guardians of Toledo and Waldport area riders to pilot the FirstView Parent App. These pilot users should have received a text message with a link to the app and further instruction.

Patience and understanding is requested as we work out any bugs in a new system. The GPS data will have a minimum of a 3-5 minute delay from real-time due to uploading and processing


FirstView

FirstStudent is launching FirstView®, a bus tracking and parent communications app for your smartphone or desktop. FirstView® helps districts and parents better manage the moving pieces during the hectic before-and after-school rush by providing up-to-the-minute bus information. FirstView®is packed with helpful features including estimated bus arrival time, opt-in district messaging regarding delays or issues, customizable alerts and built-in customer support. Here’s how to get started!

1. Download the FirstView® Parent App
Go to web.firstviewapp.com (Desktop version) or find FirstView® in the App Store or Google Play. Follow the instructions to download the app to your smartphone.

Apple App Store

Google Play Store

2. Set Up Your Profile
Open the FirstView® app from your homescreen and begin the registration process. You’ll be asked to:

  1. Select State/Province
  2. Select District
  3. Enter FirstView Student ID & Security Code

Security Codes must be obtained directly from your student’s school in order to further protect their privacy.

You’ll then be prompted to REGISTER. Learn more about the FirstView® app.

3. Follow a Stop
Once you select “Done,” your morning and afternoon stops will automatically appear on your Profile under Student Stops and on your FirstView® map. You may track multiple students.

4. Set Notifications
Go to Settings and select “Notification Settings” to turn on notifications. From this screen, you also can add email recipients, edit your Profile or add another student. Alerts and notifications from your district will appear under Notifications in the menu.
(Please note: To receive push notifications, you must allow your mobile device to receive notifications from the FirstView® app. You can confirm/update your settings within your phone’s app settings.)

5. Set Up Time and Distance Alerts
To set up alerts for when the bus is a certain time or distance away from the stop, go to Profile and select your student. You can set alerts for both A.M. and P.M. dispatch.

6. Ask for Help or Give Suggestions
FirstView® provides a dedicated customer support team Monday through Friday to assist you:

  • Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET;
  • Email Customer Support at support@firstviewapp.com; or
  • Use the in-app “!” button (right corner) to provide feedback.

Additional Resources